Infosys Technologies: Building a World Class Organization

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Case Details:

Case Code : BSTA046
Case Length : 22 Pages
Period : 1981 - 2004
Organization : Infosys Technologies
Pub Date : 2004
Teaching Note :Not Available
Countries : India
Industry : Information Technology

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This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.

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Excerpts Contd...

Systems & Processes

While pursuing employee friendly policies, Infosys' top management believed in the need for robust systems and processes, which could make activities measurable, repeatable, de-risked and, if possible, automated. Infosys believed that if the processes were right, the company could avoid nasty surprises. Individual geniuses were not needed to reach excellence. The process would take care of it. There were reports that Infosys was even putting in place a formal process to ensure cultural diversity in the organization!...

Concluding Notes

As 2004 got under way, Infosys realized that the traditional paradigm in the global software industry was changing. Competing on price was giving way to competing on value. As low cost competitors emerged in other parts of the world, Infosys realized that the need to innovate and move up the value chain had become stronger than ever...


Exhibit I: Industry Segment Information Years ended 2003 and 2004
Exhibit II: Geographic Segment Information
Exhibit III: Selling & Marketing Expenses
Exhibit IV: 1998 Stock Option Plan
Exhibit V: 1999 Stock Option Plan
Exhibit VI: Client Concentration
Exhibit VII: Liquidity Position in 2004 based on Indian GAAP
Exhibit VIII: Foreign Currency Receipts & Payments
Exhibit IX: Financial Highlights


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