Legal Process Outsourcing: India's Low Cost Advantage


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Case Details:

Case Code : ECON031
Case Length : 16 Pages
Period : 2001-2010
Pub Date : 2010
Teaching Note : Not Available
Organization : -
Industry : BPO / KPO
Countries : Russia

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Please note:

This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.

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Excerpts Contd...

The Advantages

The biggest attraction in the LPO industry as far as the Western firms were concerned was the cost savings. Some experts pointed out that the law firms could save up to 50 percent or more of their costs by outsourcing their legal work...

The Challenges

Despite the several benefits of outsourcing legal work to India, the areas of concern for attorneys and the clients of the foreign law firms were data security and confidentiality of information, considering the sensitive nature of legal work...

The Road Ahead

Though the LPO industry had grown at a steady pace, a report by ValueNotes predicted that the industry faced a downward trend due to the global economic downturn. The company estimated that the revenues of the LPO industry would reach US$ 440 million by the end of 2010...

Exhibits

Exhibit I: Kinds of LPO Providers
Exhibit II: Top Ten LPO Providers in India (2009)
Exhibit III: Handling Confidentiality Issues

  

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