Some HR Dilemmas in Information Technology and Business Process Outsourcing Firms![]() ![]() ![]() ![]() |
ICMR HOME | Case Studies Collection
» Human Resource and Organization Behavior Case Studies Please note: This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source. |
||||
Excerpts 3Caselet 3: Curbing Employee Indiscipline"IT and ITeS is an industry where a whole lot of people are employed who are young, just after graduation and put inside stressful work experience. […] there are companies who have sought our opinion on whether to implement alcohol or HIV/AIDS tests."40 - Kiran Karnik, President, National Association of Software and Service Employees (NASSCOM),41 in 2007. "This would be highly discriminatory. I recommend spreading awareness within the BPO industry to avoid social bottlenecks. Something like an HIV test may make anyone an outcast. You can't reject anyone's potential just because she/he is HIV infected. How can you throw anyone out on the basis of this?"42 - Sam Chopra, President, Business Process Industry Association of India (BPIAI),43 in 2007.
In addition to this problem, HR professionals had to deal with challenges such as absenteeism and other human issues peculiar to the BPO industry.
40] "'Advise Call Centre Workers on Healthy
Living'," www.dnaindia.com, July 3, 2007. |
Case Studies Links:-
Case Studies,
Short Case Studies,
Simplified Case Studies.
Other Case Studies:-
Multimedia Case Studies,
Cases in Other Languages.
Business Reports Link:-
Business Reports.
Books:-
Textbooks,
Workbooks,
Case Study Volumes.