Johnson and Johnson's Health and Wellness Program

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Case Details:

Case Code : HROB025
Case Length : 14 Pages
Period : 1998 - 2001
Pub Date : 2001
Teaching Note :Not Available
Organization : Johnson and Johnson's
Industry : Consumer Goods
Countries : USA

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This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.

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The Health and Wellness Program

Since its inception, J&J had laid special emphasis on providing proper care to its employees (Refer Exhibit III). The company had mentioned its responsibilities towards employees in its credo (Refer Exhibit IV). J&J hired medical professionals who provided health services to employees, their spouses and children. The company established medical clinics at their plants and offices, where experts performed medical evaluations and offered vaccination facilities. They also offered advice on subjects like nutrition, family planning, dysentery prevention and smoking cessation. J&J's medical staff also maintained a cafeteria at some of the company's plants to ensure safe and nutritious meals for its employees...

The Benefits Reaped

To find out the impact of its HWP, the MEDSTAT group was asked to carry out an independent evaluation. The group scrutinized the medical insurance claims of 18,331 employees of J&J, who participated in the HWP during the period 1995 to 1999. The study thoroughly analyzed the medical expenditure of employees five years before and four years after the introduction of HWP...

Other Employee Health Friendly Initiatives

In 2001, J&J introduced a health surveillance program for its employees in the US for certain hazardous jobs. The main objective of the program was to develop measures to control workplace hazards and prevent occurrence of illnesses and injuries. Employees were asked to work in collaboration with environmental, health, safety and industrial hygiene professionals to eliminate workplace hazards.  In 2001, major surveillance programs undertaken by J&J (Refer Table II) employees included...


Exhibit I: Chaa's Criteria and Point Weighting Overview
Exhibit II: Benefits of HWP Reaped by Other Organizations
Exhibit III: Johnson & Johnson's Commitment to its Employees
Exhibit IV: Johnson & Johnson's Credo
Exhibit V: The 16-Point Safe Fleet Program


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