Managing Change at United Parcel Service (UPS)![]() ![]() ![]() ![]() |
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» Human Resource and Organization Behavior Case Studies Collection Please note: This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source. |
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UPSer:...As you know, our company is experiencing a series of dynamic changes. We are, more than ever, questioning why and how we do everything associated with running our business. During this time, we have come to realize that many of the traditional processes we have become accustomed to need to change because they continue to increase our operating costs. We all need to admit to...shortcomings and then commit to becoming advocates for the change required to move to a much higher level. - Kent Nelson, Former CEO1 Introduction
1] Kathi Decker, Shara Engleman, Tony Petrucci, Shirley Robinson, “United Parcel Service and the Management of Change,” College of Business and Public Administration, University of Louisville. |
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