Microsoft India's HR Practices

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Case Details:
Case Code : HROB123
Case Length : 16 pages
Period : 1998-2009
Pub Date : 2009
Teaching Note :Not Available
Organization : Microsoft India Corporation Pvt. Ltd.
Industry : Computers, IT and ITeS
Countries : India

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This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.

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"We have a talent agenda and we need to, because in any intellectual property-driven business, our assets walk in and walk out every day. If we are to remain competitive, we have to give them a proper environment to shine through, so that they stay with us."1

- Ravi Venkatesan, Chairman, Microsoft India2.

"Once a year, we take a deep dive to look at key people, key positions, the existing succession plan and developmental needs. We aim to identify or develop at least two 'ready now' and 'one move away' candidates for each key position. The idea is to facilitate planned career moves, especially for our leadership bench."3

- Joji Gill, Director-HR, Microsoft India.

"My experience in Microsoft has been exhilarating and rewarding so far. The three things that I like the most about Microsoft India Global Technical Support Center(IGTSC) are - Employee first approach, transparency and numerous opportunities for growth - both in personal and professional space." 4

Rohit Gulati, an employee, Microsoft India.


In 2008, Microsoft India Corporation Pvt. Ltd (Microsoft India), the Indian subsidiary of Microsoft Corporation (Microsoft), was ranked as number one in the list of 'Best Companies to Work for in India'5 surveyed jointly by Business Today6, Mercer LLC7, and Taylor Nelson Sofres (TNS) Global8.

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1] Kushan Mitra, "Microsoft India: A Vista Unlike Any Other,", October 26, 2007.
2] Microsoft India is a subsidiary of Microsoft Corporation, world's leading software products and solutions provider headquartered at Washington, USA.
3] Neha Sharma, "CEOs in the Pipeline,", October 14, 2006.
5] "Best Companies to Work for in India,", January 8, 2009.
6] Business Today, New Delhi, a division of India Today Group, is a fortnightly business magazine published in English started in the year 1992.Source: on May 21,2009)
7] Mercer is a subsidiary of Marsh & McLennan Companies, Inc., US and its portfolio of services included financial consulting, HR consulting, Investment management and consulting and outsourcing. It was started in the year 1937 and as of May 2009, it employed over 18,000 people to serve its clients in 40 countries. Source: on May 21,2009)
8] Taylor Nelson Sofres (TNS) Global is a London based market research firm covering industries such as Finance, FMCG, Technology, Media, Healthcare and Media. As of May 2009,it offered market research services in 70 countries across the globe. Source: on May 21,2009)


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