Performance Appraisal and Review at the Zoological Society of San Diego

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Case Details:
Case Code : HROB125
Case Length : 11 pages
Period : 2005-2009
Pub Date : 2009
Teaching Note :Not Available
Organization : The Zoological Society of San Diego
Industry : Entertainment and Recreation
Countries : US

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"In the past our performance management systems were so time consuming and complicated that you had to fight people to get it done. We almost had to make completing the performance management process a goal in itself, which is a waste of a goal. The technology we now use makes the process simple, easily understood, and not time consuming... Employees like the system because it allows us to rate them fairly on a consistent basis. Also, because it's much faster it gives managers time to sit down with employees and gives them a process for talking through goals and accomplishments."1

- Douglas Myers, Executive Director, The Zoological Society of San Diego.

"The old review process was spotty at best… There were managers within the organization who had not received reviews in ten years. There was simply no way to monitor whether the reviews were getting done and more importantly, there was no understanding by employees or managers of the need for them." 2

- Tim Mulligan, Director of Human Resources, The Zoological Society of San Diego.

"I do not think the online appraisal system is a good proxy for delivering feedback... The whole social context is gone. It takes the entire human element out of the mix." 3

- Anthony Chelte, dean of Dillard College of Business Administration, Midwestern State University.


In 2006, the Zoological Society of San Diego (ZSSD), a nonprofit organization implemented a new online employee performance management system.

Performance Appraisal and Review at the Zoological Society of San Diego - Next Page>>

1] "Why Employee Performance Management Technology Matters to CEOs,", 2007.
2] "The Zoological Society of San Diego Redefined its Corporate Culture With its New Employee Performance Management System,"
3] Todd Henneman, "Employee Performance Management: What's Gnu at the Zoo,", September 11, 2006.


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