When Insurance Against Perils becomes Perilous

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Case Details:

Case Code : INS021
Case Length : 03 Pages
Period : 2003
Pub Date : 2003
Teaching Note : Available
Organization : Varied
Industry : Insurance
Countries : India

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Jack Tripper (Tripper) had recently shifted to a new house on the outskirts of the city. He purchased the house from Zili Depardien on 24th January 2000. Tripper was a cautious person by nature. Considering the various damages that might affect his property, on 26th January 2000, Tripper insured his house with RG Insurance Company against damage due to water.

On 1st April 2000, Tripper claimed compensation under the homeowner's policy for damages due to water.

He conveyed that the damage was caused because of leakage in the water pipeline. He added that the water had damaged the carpets, kitchen cabinets, furniture and other utensils as the water had flooded the entire ground floor.

Tripper told the insurer that the water had even damaged the walls of the building. Tripper asked the insurer to send a repairer to repair the damages. However, due to unavoidable circumstances, the insurer was not able to send the repairer on the same day. Instead, the repairer came to Tripper's house the next day and did the needful...

Please note:

This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.


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