MS Oberoi and His Legacy

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Case Details:

Case Code : LDEN063
Case Length : 21 Pages
Period : 1925-2008
Pub Date : 2009
Teaching Note :Not Available
Organization : Oberoi Group
Industry : Hospitality
Countries : India; Global

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Please note:

This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.

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Excerpts Contd...

Relationships with Employees

Oberoi was also well-known for his relationship with his employees. He knew each employee individually and was always available and open to meet with them. Experts revealed that Oberoi firmly believed that it was his employees and not the ambience or structure of the hotel that made a difference...

Oberoi - The Family Man

When he was 20 years old, Oberoi married Ishran Devi who was 15 years old. Oberoi had five children, two sons and three daughters. Oberoi's older son, Tikki died in 1984 and Oberoi's wife, Ishran Devi died in 1988...

Criticism

Although analysts praised Oberoi for his contributions to the hospitality industry many in the industry considered him a snob because he was very particular about maintaining the exclusivity of his hotel...

The Second Generation

Bikki took over as chairman of EIH from June 27, 2002, after the death of Oberoi, before which time he was the vice-chairman and managing director. As per the annual general meeting in August 2007 Bikki's chairmanship was extended until 2012...

Carrying Forward the Legacy

Arjun, son of Tikki, and Vikram were the third generation and the future owners of the Oberoi group. As of April 2008, Vikram was responsible for the operations and Arjun took care of the business development...

Exhibits

Exhibit I: MS Oberoi's Hotel Empire - Some Key Milestones
Exhibit II: Oberoi and His Many Firsts
Exhibit III: A List of Awards and Honors for Oberoi
Exhibit IV: Financial Highlights of EIH Ltd. (2006-2007)
Exhibit V: List of Oberoi Group's Properties under Different Categories
Exhibit VI: Mission and Vision Statement of Oberoi Group


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