Sun Life Financial Services

Case Studies | Case Study in Business, Management, Operations, Strategy, Case Study

ICMR HOME | Case Studies Collection

Case Details:

Case Code : BSTR112
Case Length : 32 Pages
Period : 1982 - 2002
Organization : Sun Life Financial Services
Pub Date : 2002
Teaching Note :Not Available
Countries : Canada
Industry : Financial Services

To download Sun Life Financial Services case study (Case Code: BSTR112) click on the button below, and select the case from the list of available cases:

Business Strategy Case Studies | Case Study in Business, Management, Operations, Strategies, Case Studies


For delivery in electronic format: Rs. 500;
For delivery through courier (within India): Rs. 500 + Rs. 25 for Shipping & Handling Charges

Business Strategy Case Studies
Business Strategy Short Case Studies
View Detailed Pricing Info
How To Order This Case
Business Case Studies
Case Studies by Area
Case Studies by Industry
Case Studies by Company

Please note:

This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.

<< Previous

"Extremely strong consolidated capital, very strong business profile, and very strong operating performance. Partially offsetting these strengths are strong competitive pressures in most insurance markets in which Sun Life competes, and operating challenges associated with the insurer's U.K. operations."

- Standard & Poor, explaining its AA+ (Very strong) rating for Sun Life, in 2001.


By 2001, with revenues of C$ 16.7 billion,1 Sun Life Financial Services (Sun Life) had emerged as the largest insurer and leading financial services provider in Canada. Sun Life served institutional and individual customers through an extensive distribution sales force network, independent agents, investment dealers and financial planners. The company operated in the wealth management and protection businesses in more than 16 countries with over 11,800 employees.

It had over 7 million customers in Canada alone. Sun Life's common stock was listed on the stock exchanges of Toronto, New York, London and Manila (Philippines). Sun Life offered integrated financial services, in the areas of wealth management and protection. Wealth management included asset management, mutual funds, and pension plans; while protection included life insurance, general and health insurance. The company had formed strategic alliances with leading companies in countries across the globe, in addition to the many mergers and acquisitions it had undertaken. In 1999, the company announced its decision to exit the reinsurance2 business due to continuous losses incurred in the business.

In the same year, the company's policyholders approved the company's move towards demutualisation.3 In 2001, with a market capitalization of $ 9.6 billion, Sun Life was strongly established in all its markets it was operating in. With the takeover of Clarica Life Insurance Company,4 Sun Life emerged as the sixth largest life insurer in North America in terms of market capitalization. On March 31, 2002, the group had C$ 359.9 billion of assets under management of which the wealth management business accounted for C$ 320.3 billion - 90% of Sun Life's total assets.

It was ranked 241 on the Forbes 'International 500' list in the Forbes 2002 survey. New insurance laws were promulgated in Canada, allowing acquisitions in the insurance industry. This resulted in consolidation in the insurance industry with only a few strong players remaining in the market. Many Canadian companies had adopted the acquisitions route as the strategy for rapid expansion. Industry watchers commented that Sun Life might become an easy prey to its rival Manulife,5 as the latter's stock market performance had been much better than that of Sun Life. They felt that to avoid a takeover bid from Manulife, Sun Life needed to integrate the operations of its acquired companies and look for fresh takeover targets in the US.

Sun Life Financial Services - Next Page>>

1] In August 2002, 1 C$ equalled 0.64 US $.

2] Reinsurance is defined as process through which an insurance company shares the risk involved a policy by reinsuring with multiple insurers in order to reduce the risk.

3] Through demutualisation, a company held by its policyholders is converted into a company with common shares. The company's net worth is distributed to policyholders in exchange for their membership rights.

4] Clarica is one of the leading financial services company in Canada with more than 4 million customers offering a diversified range of financial services. It has the largest sales and service force in Canada.

5] Manulife is a leading Canada based financial services company offering a diversified range of financial protection products and wealth management services. It is the second largest player in the individual life insurance market based on annualized premiums.


Case Studies Links:- Case Studies, Short Case Studies, Simplified Case Studies.

Other Case Studies:- Multimedia Case Studies, Cases in Other Languages.

Business Reports Link:- Business Reports.

Books:- Textbooks, Work Books, Case Study Volumes.