Enterprise Risk Management at Lloyds TSB


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Please note:

This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.

Case Details:

Price:
Case Code : ERMT-022 For delivery in electronic format: Rs. 300;
For delivery through courier (within India): Rs. 300 + Rs. 25 for Shipping & Handling Charges

Themes

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Case Length : 23 Pages
Period : 2003
Pub Date : 2003
Teaching Note : Not Available
Organization : Lloyds TSB
Industry : Banking and Insurance
Countries : UK

Abstract:

Lloyds TSB is one of the leading players in the UK banking and insurance industry. It is involved in various businesses like retail and commercial banking, account management services for businesses and private individuals, debit cards, asset management and mortgage loans. The company faces many risks. These include strategy risks, change management risks, product and service risks, customer treatment risks, operational risks, legal risks, regulatory risks, credit risks, market risks, insurance risks and financial risks.

The case outlines the risks and the mechanisms Lloyds TSB employs to deal with them.

Contents:

  Page No.
Introduction 1
Background Note 1
Overview of Risks 2
Exhibits 11

Keywords:

Lloyds TSB, Enterprise risk management, UK banking industry, UK insurance industry, Risk governance, Empowerment, Strategy risk, Change management risk, Product and service risk, Customer treatment risk, Operational risk

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