Change Management @ ICICI

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This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.

Case Details:


Case Code : HROB008 For delivery in electronic format: Rs. 200;
For delivery through courier (within India): Rs. 200 + Rs. 25 for Shipping & Handling Charges


Change Management
Case Length : 10 Pages
Period : 1996-2002
Organization : ICICI
Pub Date : 2002
Teaching Note : Available
Countries : India
Industry : Financial Services


The case examines the process of change management at the Industrial Credit and Investment Corporation of India (ICICI), a leading development finance institution, after K.V. Kamath took over as managing director and chief executive officer in May 1996 and following the merger of its subsidiary, ICICI Bank and Bank of Madura in December 2000. It reveals the importance of change management for the former and how effective management of change could bring out best results from the employees in the case of latter.


Change Management


  Page No.
The Change Leader 1
Background Note 2
Change Challenges - Part I 2
Change Challenges - Part II 5


Change management, Industrial Credit and Investment Corporation of India, ICICI, development finance institution, K.V. Kamath, managing director, chief executive officer, May 1996, merger, ICICI Bank, Bank of Madura, December 2000, effective management, employees

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