The Taj People Philosophy and Star System

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Please note:

This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.

Case Details:


Case Code : HROB027 For delivery in electronic format: Rs. 300;
For delivery through courier (within India): Rs. 300 + Rs. 25 for Shipping & Handling Charges


HR Practices and Policies
Case Length : 09 Pages
Period : 2001 - 2002
Pub Date : 2003
Teaching Note : Not Available
Organization : Taj Group
Industry : Hospitality
Countries : India


The case discusses the people practices, also known as the Taj People Philosophy (TPP), at the Taj Group of Hotels.

The case explains the various components of the philosophy. The case also discusses the 'Special Thanks and Recognition System' (STARS), a recognition and reward system for employees adopted by the group.

It details the various benefits reaped by the employees as well as the organization through TPP and STARS.


STARS program and its overall implications for the Taj Group


  Page No.
Introduction 1
The Taj People Philosophy 1
The Star System 3
The Future Plans 5
Exhibits 7

Key Words:

People practices, Taj People Philosophy, TPP, Taj Group of Hotels, various components, philosophy, Special Thanks and Recognition System, STARS, reward system, employees, group, benefits, reaped, employees, organization, TPP, STARS

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