Human Resource Management - Best Practices at the FedEx Corporation

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This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.

Case Details:


Case Code : HROB034 For delivery in electronic format: Rs. 400;
For delivery through courier (within India): Rs. 400 + Rs. 25 for Shipping & Handling Charges


HR Practices and Policies
Case Length : 15 Pages
Period : 1998 - 2002
Pub Date : 2003
Teaching Note : Not Available
Organization : FedEx Corporation
Industry : Logistics
Countries : USA


The case examines FedEx Corporation's various innovative HR practices, which earned it the reputation of being one of the most employee-friendly companies in the world. The case gives an overview of the best practices employed by the company in the recruitment, selection, training and development of employees. It also details the performance appraisal system and employee retention strategies of FedEx. Finally, the case reviews the benefits reaped by the company because of its employee friendly HR practices.


Understand the role of an organizational philosophy in the development of human resource policies in a multinational organization


  Page No.
Introduction 1
Background Note 2
Fedex's HR Practices 3
Growth Opportunities 6
Employee Communication and Performance Appraisal 6
Employee Retention 8
The Benefits Reaped 9
Exhibits 11

Key Words:

FedEx Corporation, HR practices, reputation, employee-friendly, overview, best practices, recruitment, selection, training, development, employees, performance appraisal, employee retention, FedEx, employee friendly

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