HR Restructuring at Lucent Technologies

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This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.

Case Details:


Case Code : HROB055 For delivery in electronic format: Rs. 300;
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HR Restructuring
Case Length : 11 Pages
Period : 1998-2004
Pub Date : 2004
Teaching Note : Not Available
Organization : Lucent Technologies
Industry : Telecom
Countries : USA


The case examines the human resources (HR) restructuring exercise undertaken by the leading US-based telecommunication company - Lucent Technologies (Lucent) - in the early 2000s. The case discusses briefly the evolution and growth of Lucent and examines the various problems the company faced at the turn of the 20th century.

It comments on the restructuring measures Lucent took to resolve these problems, and discusses the reasons for the restructuring of the company's HR organization and practices. The case examines in detail the HR restructuring exercise at Lucent and the benefits reaped from it.


HR Restructuring, Standardization of HR Policies, Employee Downsizing


  Page No.
Management Reshuffling at Lucent 1
Lucent - Growth & Problems 2
The HR Restructuring Exercise 4
The Result 7
Exhibits 9

Key Words:

Lucent Technologies, HR Restructuring, GROWS Initiative, HR Organization, Standardization of HR Policies, Empowerment, Global Organizational Structure, Employee Downsizing, Global Service Delivery Model

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