Training and Development at Godrej

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This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.

Case Details:


Case Code : HROB065 For delivery in electronic format: Rs. 300;
For delivery through courier (within India): Rs. 300 + Rs. 25 for Shipping & Handling Charges


Training & Development
Case Length : 11 Pages
Period : 1997-2004
Pub Date : 2005
Teaching Note : Not Available
Organization : Godrej
Industry : Diversified
Countries : India


The case explains the training and development initiatives of the Godrej group since the late 1990s. In the late 1990s, the Godrej group initiated various training and development programs such as the TQM workshops, 'Parivartan', EVA training, GALLOP, Spark, e-Gyan, English language training, and BPO training.

The case explains each of these programs in detail and the benefits that the group reaped from all these initiatives. The case ends with the shortcomings in Godrej's training and development initiatives.


Understand the training and development initiatives in a large organization

Understand how an organization responds to change and manages change

Understand the role of the HR department in managing change in an organization

Understand how the top management in an organization facilitates the process of change

Understand what constitutes a learning organization.

Understand the limitations of training and development initiatives in driving change


  Page No.
Introduction 1
Background Note 2
Total Quality Management (TQM) Workshops 4
'Parivartan' 4
Economic Value Added (EVA) Training 4
Spark 6
E-Gyan 7
Criticisms 8
Exhibits 10

Key Words:

Godrej Industries Ltd, Adi Godrej, Personalitree Academy Ltd., Training and Development, Godrej Soaps Ltd. (GSL), Proctor and Gamble (P&G), Total Quality Management (TQM), Godrej Group, Young Entrepreneurs Board (YEB), E-gyan, Godrej Foods Ltd, P&G-Godrej Ltd, Godrej Consumer Products Ltd., 'Parivartan' and Economic Value Added (EVA)

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