Training and Development - The GE Way

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This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.

Case Details:


Case Code : HROB072 For delivery in electronic format: Rs. 400;
For delivery through courier (within India): Rs. 400 + Rs. 25 for Shipping & Handling Charges


Human Resource Management and Organization Culture, Training and Development
Case Length : 18 Pages
Period : 1981-05
Pub Date : 2005
Teaching Note : Available
Organization : General Electric Company
Industry : Diversified
Countries : USA


GE is one of the world's leading conglomerates with operations spread across eleven businesses. It has been adjudged as one of the top companies for executive development in the world in recognition of its ability to nurture executive talent. The case describes how GE pioneered the concept of a full fledged corporate university, the John F. Welch Leadership Centre (WLC) at Crotonville.

It further explains how a strong learning culture was developed at GE through innovative programs like Work-Out. It also details the various employee training and education initiatives undertaken at GE and examines how these initiatives helped in improving employee productivity and performance.

The case also discusses GE's e-learning initiatives and highlights the benefits of e-learning for employee training and development.


Training and development initiatives undertaken in a large conglomerate

Leadership training and development programs in a highly diversified company

e-learning initiatives at GE and examine its benefits and drawbacks


  Page No.
Introduction 1
T&D Initiatives at GE 2
Focus on e-Learning 8
The Impact 9
Exhibits 11

Key Words:

Training and Development, General Electric, Jack Welch, Ralph Cordiner, Crotonville centre, Noel Tichy, Six Sigma, John F. Welch Leadership Centre, GE Medical Equipment, Experienced Commercial Leadership Program (ECLP), Human Resources Leadership Program (HRLP), GE Aircraft Engineering, Corporate University, Chief Learning Officer, Learning Organization, e-Learning

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