Diversity Training at Toys "R" Us, Inc

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This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.

Case Details:


Case Code : HROB080 For delivery in electronic format: Rs. 200;
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Case Length : 8 Pages
Period : 1998
Pub. Date : 2006
Teaching Note : Not Available
Organization : Toys "R" US, Inc.
Industry : Toys
Countries : USA


Toys "R" Us, Inc. is a major retailer of toys and children's merchandise and has stores spread across the world.

This case deals primarily with the implementation of a diversity training program at Toys "R" Us.

It gives an account of the different stages of the program, and includes a discussion of the factors that necessitated the introduction of the program.


To provide an introduction to diversity training

To provide insights into the components of diversity training and their implementation

To understand the growing need for diversity training in multi-ethnic countries like the US


  Page No.
Introduction 1
Background Note 1
The Workforce Diversity Program 2
The Need for the Program 3
Conclusion 5
Exhibits 6


Diversity Training, Workforce diversity, LIFO, Communication, Demographics, Culture, NAACP, Discrimination, Ethnic Minorities

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