IR Problems at Toyota Kirloskar Motor Private Limited

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Please note:

This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.

Case Details:


Case Code : HROB088 For delivery in electronic format: Rs. 300;
For delivery through courier (within India): Rs. 300 + Rs. 25 for Shipping & Handling Charges


Case Length : 16 Pages
Period : 2000-05
Pub Date : 2006
Teaching Note : Not Available
Organization : Toyota Motor Corporation, Toyota Kirloskar Motor Private
Industry : Automobile
Countries : India


The case examines the industrial relations problems at Toyota Kirloskar Motor Private Limited (TKM), an Indian joint venture between Japan based Toyota Motor Corporation and Kirloskar Motors. The case discusses the various reasons, which led to the dispute between the management and the employees of TKM. It elaborates the incidents, which led to the strike and lockout at the company.

The case highlights the growing number of instances of clashes between the employees and the management of companies in India, which is often guided by external parties such as trade unions and political parties.


Understand the factors that lead to strikes and lockouts at a factory and the impact of such happenings on the employees and the company

Study HR policies adopted by organizations to prevent labor unrest at the workplace

Examine the role played by the top management in ensuring peaceful working environment

Analyze the role of external parties such as trade unions; political parties etc in disturbing the working environment in a company


  Page No.
Introduction 1
Background Note 2
Labor Relations at TKM 3
The Dispute 4
The Negotiations 6
The Dispute Continues 7
The Result 9
Exhibits 10

Key Words:

Toyota Kirloskar Motor, Industrial Relations, Labor Unrest, Japanese Management Style, TKM Employees' Union, Trade Unions, Collective Bargaining, CITU, Work Environment, Labor Strike, Plant Lockouts, Industrial Disputes , Employment Laws in India, HR Policies

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