Human Resource Management - Best Practices in Infosys Technologies

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This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.

Case Details:


Case Code : HROB090 For delivery in electronic format: Rs. 400;
For delivery through courier (within India): Rs. 400 + Rs. 25 for Shipping & Handling Charges


Recruitment and Retention Strategies, HR Best Practices
Case Length : 24 Pages
Period : 1995-2006
Organization : Infosys Technologies
Pub Date : 2006
Teaching Note : Not Available
Countries : India/Global
Industry : Software


Infosys Technologies, a leading software company based in India, was voted the best employer in the country in many HR surveys in the recent years. The company was well known for its employee friendly HR practices. Though Infosys grew to become a US$ 2 billion company by the year 2006, it still retained the culture of a small company. Infosys attracted the best talent from across the world, and recruited candidates by conducting one of the toughest selection process. All the selected candidates were required to go through an intensive 14 week training program. All the employees were required to undergo training every year, and some of the chosen employees were trained at the Infosys Leadership Institute to take on higher responsibilities in the company.

Infosys was one of the first companies to offer ESOPs to its employees. The company followed variable compensation structure where the employees' compensation depended on the performance of individual, the team and the company. The case highlights many such best practices of Infosys in human resource management. It also discusses the challenges faced by the company to retain its talented workforce.


Study and appreciate some of the unique HR practices at Infosys

Understand the recruitment, selection and training practices of Infosys

Examine some of the retention strategies adopted by the company

Analyze some of the challenges faced by Infosys on the HR front


  Page No.
Introduction 1
Background Note 2
The HR Practices 4
Recruitment 5
Training 6
Training New Recruits 7
Training Programs for Employees 8
Infosys Leadership Institute 9
Performance Appraisal 11
The Culture 11
The Challenges 12
Exhibits 14


Infosys Technologies, Best Employer in India, Training and Development, Recruitment, Selection, Retention, Capability Maturity Model, Infosys Leadership Institute, Leadership Development, Performance Appraisal, Organization Culture, Role Based Structure, Attrition, Instep, Global Talent Program , Campus Connect, Compensation Structure

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