Designing a Training Program: A Training Manager's Dilemma

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Please note:

This case study was compiled from generalized experience of the author, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.

Case Details:


Case Code : HROB110 For delivery in electronic format: Rs. 100;
For delivery through courier (within India): Rs. 100 + Rs. 25 for Shipping & Handling Charges


Training & Development/ Training Design
Case Length : 5 pages
Period : -
Pub Date : 2008
Teaching Note : Not Available
Organization : -
Industry : Consumer Appliances/Direct Selling/Miscellaneous
Countries : India


This case (based on generalized experience) is about a mid-sized direct selling organization Direc2U. Sunit Verma (Verma), the newly appointed Training Manager, has conducted a comprehensive training need analysis (TNA) and identified the training needs at the first-line manager level. Now he has been entrusted with the responsibility of designing the training program. However, the Vice-president-HRD at Direc2U, VK Prasad was not altogether satisfied with the training design that Verma has suggested as he felt that Verma's choice of training methods and tools may not help achieve the objectives of the training program. Verma has to now make changes in the training design so that there is a better chance that the training program will be really successful.


The case will help the students to:

Understand the issues and challenges in designing a training program

Understand the concepts, techniques and tools of training

Understand the issues and challenges in ensuring transfer of learning and also ensure that the trainees internalize the classroom training

Understand the principles of andragogy (adult learning) and use this in the design of a training program

Understand the factors to consider in the selection of training methods/tools


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Designing a Training Program: A Training Manager's Dilemma 1

Key Words:

Human resource development, Training, Organizational development, Training need analysis, TNA, Training design, Training design proposal, Training methodology, Training tools, Transfer of learning, Management

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