Cisco's Organizational Structure and its Collaborative Approach to Decision Making

Abstract:

The company felt that the traditional command-and-control model had lost its relevance, and the future would be about collaborate models of decision making. He also claimed that the new organizational model had served the company well and helped implement its aggressive growth strategy amidst the economic downturn.

Industry observers and organizational experts were divided in their opinion about Cisco's organizational structure and approach to decision making. While some industry observers felt that such a model was effective, others felt that the management-by-committee approach would slow down decision making and impede innovation. Some experts were extremely critical of Cisco's organizational model. But others believed that if Cisco could further refine the model by addressing some of the lacunae associated with it, it could very well be adopted more widely and be accepted as a radical management innovation.

Issues:

» To understand the various issues and challenges associated with organizational design.

» Discuss the pros and cons of different types of organizational structures and in the light of this analysis, critically analyze Cisco's organizational structure.

» Discuss the pros and cons of Cisco's approach to decision making.

» Discuss ways in which the organizational model at Cisco can be improved further.

Contents:

Key Words:

Organizational structure, Organizational design, Decision making, Cross-functional teams, Matrix organization, Command-and-control model, Collaborative model, Management innovation, Councils, Boards, Working groups, committees, Networked Virtual Organization, Delegation, Cisco

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