Goals Going Astray
Human Resource and Organization Behavior Case Studies
This case study was compiled from generalized experience of the authors, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.
b) increasing revenue; and c) increasing employees' motivation. As a result of the changes made, the company did register higher revenue. Employees' motivation levels also rose. However, customers were not happy and there were also some serious accusations leveled against the company. The top management at the company wondered what had gone wrong.
» Analyze economic effectiveness of performance-related rewards.
Performance-related rewards, Organizational culture, Organizational culture management, Goal setting, Performance management, Incentives, Goal setting theory, Rewards, Motivation, Ethics