Cisco Systems: The Supply Chain Story

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This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.

Case Details:


Case Code : ITSY001 For delivery in electronic format: Rs. 300;
For delivery through courier (within India): Rs. 300 + Rs. 25 for Shipping & Handling Charges


Corporate Social Responsibility


e-Supply Chain Management
Case Length : 08 Pages
Period : 1984-2002
Pub Date : 2002
Teaching Note : Available
Organization : Cisco Systems
Industry : Computer Networking
Countries : USA


The case examines Cisco's innovative business model, which was based on a networked supply chain.

This type of supply chain made the exchange of information between customers, suppliers, service partners and employees faster and easier.

The case gives a detailed account of Cisco Connection Online (CCO), Cisco's e-business site.

The case also examines Cisco's excess inventory problem and the steps taken by Cisco to overcome this problem.


  Understanding of how a company can use networking techniques to link suppliers and distributors, resellers, customers, manufacturers closely to its in-house processes.


  Page No.
A Company in Trouble 1
Cisco - The Networked Supply Chain 1
The CCO & ICS Initiatives 5
The Problem and the Remedy 6
Exhibits 9


Cisco, business model, networked supply chain, information, customers, suppliers, service partners, employees , Cisco Connection Online, CCO, e-business, inventory.

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