Change Programs and their Implementation


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Please note:

This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.

Case Details:

Price:
Case Code : INS022 For delivery in electronic format: Rs. 100;
For delivery through courier (within India): Rs. 100 + Rs. 25 for Shipping & Handling Charges

Themes

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Case Length : 03 Pages
Period : 2003
Pub Date : 2003
Teaching Note : Available
Organization : Varied
Industry : Insurance
Countries : India

Abstract:

The case examines the various problems that arise while implementing a change program in an insurance organization.

It discusses the process of adapting to change and the role of the management in making the change program successful. The case also deals with the issue of resistance to change and the role of an external entity (a consultancy firm) in minimizing it.

Issues:

» Understand the problems associated with implementing a new technology in insurance organizations

» Discuss the possible reasons of resistance to change from employees

Keywords:

Problems, implementing, change program, insurance, adapting, change, management, change program, successful, resistance, role, external entity

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