Employee Involvement Total Quality Management in Insurance Companies

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This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.

Case Details:


Case Code : INS026 For delivery in electronic format: Rs. 100;
For delivery through courier (within India): Rs. 100 + Rs. 25 for Shipping & Handling Charges


Case Length : 03 Pages
Period : 2003
Pub Date : 2003
Teaching Note : Available
Organization : Varied
Industry : Insurance
Countries : India


The case focuses on the need for conveying the objectives of a Total Quality Management (TQM) program to employees to ensure its success. It discusses various reasons for employee resistance to change and throws light on the conflict that arises between employees and the organization when employees are not convinced of the objectives of the TQM program. The case examines the way in which change can be managed effectively and also discusses the role of a leader in the successful implementation of TQM


Understand the need for Total Quality Management (TQM) in insurance organizations

Discuss the role of a leader in making TQM a success in an organization


Conveying, objectives, Total Quality Management, TQM, employees, ensure, success, reasons, employee, resistance, change, conflict, employees, organization, managed effectively

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