The Need for Business Intelligence in Insurance Organizations

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This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.

Case Details:


Case Code : INS048 For delivery in electronic format: Rs. 100;
For delivery through courier (within India): Rs. 100 + Rs. 25 for Shipping & Handling Charges


Case Length : 03 Pages
Period : 2003
Pub Date : 2003
Teaching Note : Available
Organization : Varied
Industry : Insurance
Countries : India


The case examines the need for Business Intelligence (BI) systems to support organizational processes. It throws light on the advantages of tapping information stored in corporate databases for managing business processes. The case explores the need for creating a Business Intelligence (BI) environment and a framework for managing information. It discusses the use of Decision Support Systems (DSS) for improving the efficiency of operations of insurance firms. The case also examines the use of Online Analytical Processing Tools (OLAP) by insurance organizations.


Understand the importance of Business Intelligence (BI) for insurance organizations

Understand the use of various decision support tools by insurance organizations


Business Intelligence, BI, organizational processes, advantages, tapping information, corporate databases, business processes, framework, managing information, Decision Support Systems, DSS, efficiency, operations , Online Analytical Processing Tools, OLAP

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