Liability Claims Cost of Non Response

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Case Details:

Case Code : INS013
Case Length : 03 Pages
Period : 2003
Pub Date : 2003
Teaching Note : Available
Organization : Varied
Industry : Insurance
Countries : India

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Peter and Kate Winslet were married 15 years ago. They had two children - a boy of 12 and a girl of 8. One fateful day, Peter met with an accident and was severely injured. Peter's vehicle was also badly damaged. The other vehicle, which was involved in the accident, was also damaged.

Since the injury was quite serious, the medical bills amounted to a huge sum. Kate found it difficult to arrange for the money. She sought her uncle's help.

He suggested that she convey the news of Peter's accident to the insurance company and claim compensation so that she could pay Peter's medical bills. She wrote to the insurance company and waited for their response.

In the meantime, Peter's situation deteriorated and he died.

Kate then sent a letter to the insurance company informing them about Peter's death. Along with the letter, she also sent the heir apparent certificate to establish her beneficiary status. She needed the money to sustain the family...

Please note:

This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.


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