Liability Claims Cost of Non Response

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This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.

Case Details:


Case Code : INS013 For delivery in electronic format: Rs. 100;
For delivery through courier (within India): Rs. 100 + Rs. 25 for Shipping & Handling Charges


Case Length : 03 Pages
Period : 2003
Pub Date : 2003
Teaching Note : Available
Organization : Varied
Industry : Insurance
Countries : India


The case examines the general issues in liability claims, the need for a claims adjuster to verify the coverage for the claim in question, the determination of liability and the identification of causes of damage. Further, the coverage problems and the need for proper communication with the claimant are also discussed.

Apart from this, the case examines the significance of the role of accident reconstruction experts in ascertaining the cause of the accident, and the liability of the insurer. The case also discusses the process of litigation, in case the insurer does not respond to a claim made by an individual.


Understand the general issues in liability claims

Analyze the actions taken by a claims adjuster in order to determine coverage and liability, and ascertain the extent of damage

Gain insight into various coverage problems in a case where the coverage for a claim is doubtful


General, issues, liability claims, claims adjuster, coverage, claim, determination of liability, identification of causes , damage, proper, communication, claimant, accident reconstruction experts, ascertaining, accident, liability of the insurer, process of litigation

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