Frederick W. Smith - The Entrepreneur who Created an Industry


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Please note:

This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.

Case Details:

Price:

Case Code : LDEN023 For delivery in electronic format: Rs. 300;
For delivery through courier (within India): Rs. 300 + Rs. 25 for Shipping & Handling Charges

Themes

Corporate Social Responsibility

Themes

Entrepreneurship

Case Length : 15 Pages
Period : 2003
Pub Date : 2003
Teaching Note : Not Available
Organization : FedEx Corp.
Industry : Logistics
Countries : USA

Abstract:

This case discusses the entrepreneurial skills and visionary leadership of Frederick W. Smith (Smith), the founder of FedEx Corporation (FedEx).

The case examines his contribution in creating the express industry.

It details how Smith transformed FedEx from a loss making company to a $22.5 bn logistics industry major by focusing on information technology, human resources and globalization.

Finally, the case examines the nature of the criticism of Smith's entrepreneurial and leadership style.

Issues:

  Understand the role of an entrepreneur and a leader in creating a start-up and transforming it into a global player and a leader in its industry.

Contents:

  Page No.
Introduction 1
Background Note 2
The First Decade 3
Emphasis on Information Technology 5
Commitment Towards Employees 6
A Globalization Advocate 7
Smith - The Entrepreneur 8
The Criticism 9
Exhibits 12

Keywords:

Entrepreneurial skills, visionary leadership, Frederick W. Smith, founder, FedEx Corporation, FedEx, $22.5 bn, logistics, information technology, human resources, globalization, leadership style.

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