Leadership Training and Development at P&G

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This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.

Case Details:


Case Code : LDEN071 For delivery in electronic format: Rs. 500;
For delivery through courier (within India): Rs. 500 + Rs. 25 for Shipping & Handling Charges


Leadership Development

Case Length : 18 Pages
Period : 1999-2010
Pub Date : 2010
Teaching Note : Not Available
Organization : P&G Inc.
Industry : FMCG
Countries : US


The case examines the measures taken by the US based multinational consumer products company, P&G to nurture leadership at the company. It discusses in length about A G Lafley’s, former CEO of P&G, efforts to develop a company-wide leadership development process, encompassing areas like selection, training and individual assessment. The case also presents the “Build-from-within” policy of the company and its efforts to combat the insularity that was thought to result from the policy. In addition, the case explains the succession planning process at P&G and the “Talent Portfolio” that contained the list of the up-coming leaders at the company.


Understand the importance of nurturing leadership in maintaining a company’s competitive position.
Study the key elements of leadership training and development.
Examine the process of developing a succession plan in a multinational company.
Appreciate the importance of ‘promoting from within’ the company in fostering loyalty and leadership capability.
Analyze the concept of ‘value-based leadership.’


  Page No.
Introduction 1
Background Note 2
The Entry of Lafley 4
Developing Leaders at P&G 5
"Values-Based" Leadership 10
Risk of Insularity? 10
The Outcome 11
Exhibits 12


P&G, Leadership Development, Leadership Training, Leadership Talent, Recruitment of Leaders, Succession Planning, Leadership Assessment Process, Executive Education Programs, "Build-from-Within" Philosophy, Talent Development System, Talent Portfolio, GM Performance Scorecard, Proctoids, Personal Leadership Philosophy, Values-based Leader, Insularity

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