Krispy Kreme Doughnuts - America's Most Loved Doughnut Brand

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This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.

Case Details:


Case Code : MKTG068 For delivery in electronic format: Rs. 300;
For delivery through courier (within India): Rs. 300 + Rs. 25 for Shipping & Handling Charges


Marketing Mix
Case Length : 13 Pages
Period : 2003
Pub Date : 2003
Teaching Note : Available
Organization : Krispy Kreme
Industry : Food, Beverage and Tobacco
Countries : USA


Krispy Kreme was one of the most successful companies in the restaurant sector in America. The company started in the 1930s in the southern states of the US and started exploring other markets only in the late 1990s. Krispy Kreme was one of the best known brands in the US and although the company did not have a formal advertising budget, the brand was one of the most recognized ones in the country. Krispy Kreme achieved a high level of brand awareness by adopting a unique publicity program geared towards high media exposure. It also introduced some innovations in its stores like the 'Doughnut Theater' and the 'Hot Doughnuts Now' signs, which proved to be good marketing moves.

The company's expansion into northern markets pitted it directly against another doughnut major, Dunkin Donuts and the two companies were gearing up to defend their markets. Krispy Kreme was also exploring overseas markets and was in the midst of identifying locations to set up more new stores.


• To analyze the components of the company's marketing strategy and their contribution to the value of the brand.


  Page No.
Another Krispy Kreme Store Opens 1
Background 2
Marketing Strategy 3
Krispy Kreme Vs Dunkin' Donuts 7
Marketing Bottlenecks 8
Looking Ahead 9
Exhibits 11


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