Implementing Tata Business Excellence Model in Tata Steel
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(Case Code: OPER021) click on the button below, and select the case from the list of available cases:
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Please note:
This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.
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Case Details: |
Price: |
| Case Code |
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OPER021 |
For delivery in electronic format: Rs. 300;
For delivery through courier (within India): Rs. 300 + Rs. 25 for Shipping & Handling ChargesThemesQuality Management
TQM/ISO |
| Case Length |
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15 Pages |
| Period |
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1996 - 2002 |
| Organization |
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Tata Steel |
| Pub Date |
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2003 |
| Teaching Note |
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Not Available |
| Countries
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India |
| Industry |
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Steel |
Abstract:
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This case explains in detail the Tata Business Excellence Model (TBEM) followed
by several Tata Group companies to achieve organization-wide business excellence
through continuous improvement of quality in business processes and by focusing
on other areas of management including leadership, customer and market focus,
strategic planning, business performance, information management, and so on. The
case also provides details of how Tata Steel implemented TBEM and, as a result,
reaped several benefits.
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Issues:
» Understand the importance of an efficient distribution and logistics
management system in not only reducing the costs for a retailing company but
also in creating value for the customers
Contents:
Keywords:
Tata Business Excellence Model, TBEM, Tata Group companies,
organization-wide, business excellence, continuous improvement, quality,
business processes, management, leadership, customer, market focus, strategic
planning, business performance, information management, Tata Steel, TBEM
Implementing Tata Business Excellence Model in Tata Steel
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