The Six Sigma 'Plus' Quality Initiative at Honeywell
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To download The Six Sigma 'Plus' Quality Initiative at Honeywell case study
(Case Code: OPER024) click on the button below, and select the case from the list of available cases:
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Please note:
This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.
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Case Details: |
Price: |
| Case Code |
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OPER024 |
For delivery in electronic format: Rs. 400;
For delivery through courier (within India): Rs. 400 + Rs. 25 for Shipping & Handling ChargesThemesQuality Management
TQM/ISO |
| Case Length |
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16 Pages |
| Period |
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2003 |
| Organization |
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Amazon.com |
| Pub Date |
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2003 |
| Teaching Note |
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Available |
| Countries
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USA, Global |
| Industry |
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Online
Retailing |
Abstract:
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The case examines the implementation of the 'Six Sigma Plus' quality management
system at the leading US-based technology and manufacturing company Honeywell
International. It gives detailed information regarding the quality management
systems followed at AlliedSignal and Honeywell, [Six Sigma and Honeywell Quality
Value (HQV, based on the Malcolm Baldrige Quality Model and the European
Foundation for Quality Management) respectively] before they merged to form
Honeywell International in 1999. The case then discusses the evolution and
implementation of Six Sigma Plus (a program formed by integrating the best of
Six Sigma and HQV) at Honeywell International.
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It studies the reasons that hampered the
implementation of the initiative mid-course, and details the
efforts taken to put it back on the track. Finally, it examines
the results of the initiative and Honeywell International's
future business perspectives.
Issues:
» Examine the various facilities offered and the technologies adopted by online
shopping sites
» Understand the value propositions adopted by e-tailing ventures and their
importance in e-commerce activities
Contents:
Keywords:
Six Sigma Plus, quality management system, US-based,
technology, manufacturing, Honeywell International, AlliedSignal, Honeywell, Six
Sigma, Honeywell Quality Value, HQV, Malcolm Baldrige Quality Model, European
Foundation for Quality Management, hampered, mid-course, track, results
Integration of Forces
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