Sears Logistics Management Practices

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This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.

Case Details:


Case Code : OPER026 For delivery in electronic format: Rs. 400;
For delivery through courier (within India): Rs. 400 + Rs. 25 for Shipping & Handling Charges


Logistics Management
Case Length : 13 Pages
Period : 1993 - 2003
Organization : Sears, Roebuck & Company
Pub Date : 2004
Teaching Note : Not Available
Countries : USA
Industry : Retail


This case examines the logistics management practices of Sears Roebuck & Company, a leading US-based retailer. The case explains how Sears implemented military logistics practices in the mid-1990s. It discusses how Sears used various IT tools and Internet technologies for logistics management. The case also details how Sears used mobile applications for managing logistics. The benefits reaped by Sears due to its efficient and effective logistics management practices and usage of IT is also covered. Finally, the case describes the recent supply chain initiatives of implementing collaborative planning, forecasting and replenishment (CPFR) by Sears.


Understand the importance of an efficient distribution and logistics management system in reducing costs for a retailing company and creating value for its customers

Study the significance of IT tools and Internet-enabled technologies in improving a retailing company's logistics management efficiency


  Page No.
Introduction 1
Background Note 2
Revamping the Logistics Management System 3
Using IT Tools and Internet to Manage Logistics 5
Using Mobile Systems to Manage Logistics 6
Recent Initiatives - Implementing CPFR 7
Exhibits 9


Logistics management, Sears Roebuck & Company, US, retailer, military logistics, practices, 1990, IT tools, Internet technologies, logistics management, mobile applications, efficient, effective logistics management, supply chain initiatives, collaborative planning, forecasting, replenishment, CPFR, Sears

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