Improving Operational Efficiency of a Bank
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(Case Code: OPER038) click on the button below, and select the case from the list of available cases:
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Please note:
This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.
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Case Details: |
Price: |
| Case Code |
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OPER038 |
For delivery in electronic format: Rs. 100;
For delivery through courier (within India): Rs. 100 + Rs. 25 for Shipping & Handling ChargesThemes- |
| Case Length |
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03 Pages |
| Period |
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1999 - 2004 |
| Organization |
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Varied |
| Pub Date |
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2004 |
| Teaching Note |
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Available |
| Countries
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India |
| Industry |
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Service |
Abstract:
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The case discusses the need for improving the operational efficiency of a bank
to deliver better customer service. It examines the advantages and disadvantages
of automating a bank's services. It also studies the ways of reducing waiting
time for customers through change in production and operations standards. It
also throws light on the various work methods and behavioral dimensions of job
design. The case also discusses the role of technology in improving the
operational efficiency of a bank.
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Issues:
» The importance of the automation of processes in a bank
» The role of technology in providing faster and better customer service
Keywords:
Improving, operational efficiency, bank, deliver, customer
service, advantages, disadvantages, automating, bank, services, reducing,
waiting time, production, operations standards, work methods, behavioral
dimensions, job design, technology, operational efficiency
Improving Operational Efficiency of a Bank
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