Infosys' Global Delivery Model

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Please note:

This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.

Case Details:


Case Code : OPER059 For delivery in electronic format: Rs. 400;
For delivery through courier (within India): Rs. 400 + Rs. 25 for Shipping & Handling Charges 



Case Length : 14 Pages
Period : 1995-2006
Organization : Infosys Technologies
Pub Date : 2006
Teaching Note : Available
Countries : India/Global
Industry : Software


The case examines the global delivery model (GDM) of the leading India based software company - Infosys Technologies. Infosys used GDM as a strategic outsourcing tool; using it, the company could take the work to the place where it could be best performed at lowest cost with minimum risk.

By using GDM, Infosys delivered the highest process and quality standards, while leveraging differences in cost, quality and skill sets of manpower in different global locations. The case presents an in-depth information on the operational aspects of GDM and its benefits to Infosys.

It also discusses the challenges faced by the company from foreign and Indian software companies like Accenture, IBM Global Services, EDS, TCS and Wipro who had already adopted or were in the process of adopting a similar model like Infosys' GDM.


Study and analyze the operational aspects of the Global Delivery Model of Infosys

Analyze how GDM emerged as a source of competitive advantage to Infosys

Understand the factors that contributed to the success of GDM

Examine the challenges faced by Infosys from foreign and Indian software companies


  Page No.
The 'Leader' 1
Background Note 2
The Global Delivery Model 3
GDM - Making the Model Work 6
Expanding GDM 7
The Benefits 7
The Road Ahead 8
Exhibits 10


Infosys Technologies, Global Delivery Model, Software Development, Business Innovation, Global Project Management, Outsourcing, Offshoring, Systems Integration, Capability Maturity Model, Global Development Centers, Proximity Development Centers, Offshore Development Centers, Knowledge Management

The 'Leader' - Next Page>>


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