The Making of Xbox 360

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This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.

Case Details:


Case Code : OPER061 For delivery in electronic format: Rs. 300;
For delivery through courier (within India): Rs. 300 + Rs. 25 for Shipping & Handling Charges


Product Development

Case Length : 20 Pages
Period : 2000-07
Organization : Microsoft Corporation
Pub Date : 2007
Teaching Note : Not Available
Countries : US
Industry : Gaming Console


US based Microsoft, a major software developer, entered into the gaming industry by launching Xbox in 2001. Microsoft was the first American company to manufacture gaming consoles. By entering the market, the company intended to move ahead of companies like Nintendo and Sony, which had a strong presence in the gaming consoles market.

However, Xbox performed below expectations, while Sony's PlayStation 2 gaming console gained significant share in the market. To compete with Sony successfully, Microsoft planned to launch the next version of Xbox, well ahead of Sony's PlayStation 3.

The new version of Xbox, called Xbox 360, was launched in November 2005. Xbox 360 received rave reviews for its additional features like Media Center, photo archive, music download, and Internet access and for its sleek design. With the subsequent launch of PlayStation 3 and Nintendo Wii, industry experts felt that Xbox 360 would face major competition in the near future.


Examine the reasons for the unsuccessful launch of Xbox

Understand the importance of product development strategies in the successful launch of a product

Critically evaluate the features of Xbox 360

Study Xbox 360's convergence features.

Analyze the status and future prospects of the global gaming console industry


  Page No.
Introduction 1
Background Note 2
The Xbox 4
The New Xbox 6
The Design 7
The Features 8
The Launch of Xbox 360 8
The Road Ahead 9
Exhibits 11


Microsoft Corporation, Xbox , Xbox 360, Product Development, US Gaming Console Industry, Design of Xbox 360, Convergence Features, Product Launch, Console Lifecycle, Sony PlayStation 2, Nintendo Wii

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