Indian Telecom War: Startup Reliance Takes on Leader Airtel in 4G Services


Code : COM0265

Year :

Industry : Telecommunications

Region : India

Teaching Note: Available

Structured Assignment : Not Available

Buy This Case Study

Abstract: Bharti Airtel Limited being in the forefront in offering 2G and 3G telecom services in India and by enhancing its market share across the country, became the largest mobile phone operator in India by 2009-10. However, with intensifying competition and the resulting decline in average revenue per user (ARPU), the company was looking for opportunities to further consolidate its leadership position. In 2010, Airtel won spectrum for broadband wireless access (BWA) through an auction for four telecom circles, but it could not win in two important circles of Mumbai and Delhi. In 2012, it bought a 49% stake in Wireless Business Services Pvt. Ltd. to gain access to wireless broadband spectrum in the two crucial circles of Delhi and Mumbai.

For More Case Books Click Here >>

For Case eBooks Click Here >>

Reliance Industries Limited (RIL), the largest private company in India, had forayed into the Indian telecom industry in 2010. In the division of family businesses in 2005, RIL signed a non-compete agreement with ADAG. As per the pact, RIL could not enter telecommunications. The two parties scraped the agreement in 2010, paving way for RIL to enter into the telecommunications industry. RIL bought a 95% stake in Infotel Broadband Services (Infotel), which won spectrum in all the circles. RIL renamed Infotel as Reliance Jio Infocomm in January 2013 and in July started work on rolling out 4G services telecom services in eight states of Northeast India by April 2014.

Subsequent to its acquisitions, Airtel became the first company to launch 4G services in India in late 2012 and early 2013. RIL’s Reliance Jio Infocomm followed hard on the heels of Airtel spicing up the competition between two giants.

Pedagogical Objectives:
This case is designed to enable students:

  • Understand the nature of competition in the Indian telecom industry.
  • Discuss the relevant strategies to be followed by the leader, Airtel, and the challenger, RIL.
  • Debate if RIL is in a position to negate the first mover’s advantage of Airtel in offering 4G services.
  • Deliberate the entry strategies of RIL.

    Keywords :Indian Telecommunications Industry, Bharati Airtel , Reliance Industries Limited, Types of Competition, Strategies of Leader , Strategies of Challanger, First Mover’s Advantage, Entry Strategies , 4G Services , Broadband Wireless Services

    Contents :
    » Indian Telecom Growth Story
    » Airtel's Move for BWA
    » Reliance's Entry into Telecom
    » Is India Ready Yet For 4G Services?

    Case Introduction >>

    Recently Bought Case Studies

      Recently Bought Case Studies

    Recently Bought Case Studies

      Recently Bought Case Studies

  • Contact us: IBS Case Development Centre (IBSCDC), IFHE Campus, Donthanapally, Sankarapally Road, Hyderabad-501203, Telangana, INDIA.
    Mob: +91- 9640901313,

    ©2020-2025 IBS Case Development Centre. All rights reserved. | Careers | Privacy Policy | Terms of Use | Disclosure | Site Map xml sitemap