Innovation Management at Salesforce



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Code : COM0267

Year :
2014

Industry :Software and Information Technology

Region : India

Teaching Note: Available

Structured Assignment : Not Available

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Abstract: Based on the business performance and market value of the company, Salesforce was rated as the most innovative company for the year 2014 by Forbes (A leading American business magazine). Salesforce had retained its position since 2011. Though there was no any immediate threat to the performance of the company, market participants were skeptical about the sustainability of Salesforce’s innovation practices in the long run. Therefore, this case study focuses on the process of innovation at Salesforce, role of management in encouraging innovations and provides a scope for discussion on the opportunities and threats that Salesforce was expected to face in the long run.

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Pedagogical Objectives:
This case is designed to enable students:

  • Understand the process of innovation at Salesforce.com
  • Analyze the features of the Adaptive Delivery Methodology (ADM)
  • Understand the competitive advantage of Salesforce.com
  • Understand the role of project management processes in fostering innovation

    Keywords :Salesforce, Cloud Computing, Marc Benioff, Innovation, Waterfall Development Model , Adaptive Delivery Methodology,Customer Relation Management,
    Contents :
    » Introduction
    » Background
    » Pro blems Waterfall Develipment Process
    » Adaptive Delivery Methodology
    » Success Factors
    » Challenges Ahead
    » Adaptive Delivery Methodology


    Case Introduction >>


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