CARD - An E - Government initiative in Andhra Pradesh (India)

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Case Details:

Case Code : ITSY028
Case Length : 19 Pages
Period : 1990 - 2003
Pub Date : 2003
Teaching Note :Not Available
Organization : AP Government
Industry : Information Technology
Countries : India

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This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.

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"Andhra Pradesh will leverage IT to attain a position of leadership and excellence in the Information Age to transform itself into a Knowledge Society."1

- Vision for Andhra Pradesh (AP) Government's e-government initiative.

"This is a mammoth project which was taken up in 1997, and thanks to modern technology; we started operations within a year. That was a record by itself. Today anybody can walk into any of our offices in the state and get their land registration process completed within minutes. This was the first major step in the e-governance taken up by the state government. With the success of this now we have started computerizing all the state departments and are heading towards a paperless government."2

- J.Satyanarayana, Secretary, Department of IT, GoAP, commenting on the CARD project.


In March 2003, the Government of Andhra Pradesh3 (GoAP) received the prestigious "Best e-Governed State in India" award for its pioneering efforts in offering e-government services to its citizens. The award was instituted by the Computer Society of India (CSI).4 The participants were evaluated on the basis of nine parameters (Refer Exhibit I), including reduction in paper work and overall benefits to citizens.

Since the mid- 1990s, the GoAP had taken proactive measures to increasingly use IT in its operations. The government believed that by increasing the use of IT, it would be able to provide better services to its citizens and businesses.

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1] As quoted in the article, "Andhra Pradesh - The Ideal E-Destination," by J.Satyanarayana, posted on

2] As quoted in the article, "IT Initiatives of the AP Government," posted on, dated February 8, 2000.

3] Located in the southern part of India, AP is the fifth largest state with an area of 2,76,754 sq. km, accounting for 8.4 % of India's territory. The state has the longest coastline (972 km) among all the states in India.

4] Established in 1965, the Computer Society of India is the largest association of IT professionals in India. The purpose of establishing the society is to work towards the advancement of the theory and practice of computer science, computer engineering and technology and other related sciences.


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