CARD - An E - Government initiative in Andhra Pradesh (India)

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Please note:

This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.

Case Details:


Case Code : ITSY028 For delivery in electronic format: Rs. 500;
For delivery through courier (within India): Rs. 500 + Rs. 25 for Shipping & Handling Charges


Case Length : 19 Pages
Period : 1990 - 2003
Pub Date : 2003
Teaching Note : Not Available
Organization : AP Government
Industry : Information Technology
Countries : India


The case discusses CARD (Computer-Aided Administration of Registration Department), an e-government project started by the state government of Andhra Pradesh (AP) in India. CARD was adjudged one of the ten finalists in the International Innovation awards program instituted by the Commonwealth Association for Public Administration and Management.

The CARD project aimed at the complete computerization of the land registration process in AP. The case highlights the problems faced by the citizens of AP before the implementation of CARD.

It provides detailed information about the implementation of the project, the services offered and the benefits reaped by the citizens and GoAP after the implementation of the project. The case also briefly describes about the other e-government initiatives undertaken by the GoAP.


Identify the areas in which e-government initiatives can be helpful in a large state in a developing country.


  Page No.
Introduction 1
The Need for CARD 2
Implementation of CARD 2
The Major Steps 4
The Benefits 4
The Future Plans 5
Exhibits 12


CARD, Computer-Aided Administration of Registration Department, e-government, Andhra Pradesh, AP, India, CARD, adjudged, ten, finalists, International Innovation, awards, Commonwealth Association for Public Administration and Management, computerization, land registration, AP, CARD, benefits reaped, citizens, GoAP, e-government

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