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Case Title:

Marks and Spencer: The Downfall and Leadership Vacuum (Greek Translation)

Publication Year : 2004

Authors: G Saradhi Kumar & Sumit Kumar Chaudhuri

Industry: Department Stores

Region:UK

Case Code:  COL0003

Teaching Note: Not Available

Structured Assignment: Not Available


OR


Abstract:
By the turn of the 21 st century, Marks and Spencer, the iconic British retailer, had become vulnerable to hostile takeovers with its ever-falling share prices and low profit margins. Even as recently as 1997-1998, it was in competition with Wal-Mart to become the most profitable retail chain in the world. However, it witnessed reverse fortune the following year when it announced a 42% decline in its profits and from then on profits kept on downsliding. The inward looking culture of the company and the absence of a strong leadership were blamed for its poor performance.

Pedagogical Objectives:

  • To discuss the reasons behind the rapid decline of Marks and Spencer that has left it struggling for its existence.

Keywords : Other Languages Case Study Marks and Spencer, British retailers, Retail industry in Britain, Sir Richard Greenbury, Philip Green, Leadership in retail industry, Troubled times at Marks and Spencer, St Michael, Marks and Spencer apparel stores, Marks and Spencer food stores, Floor management in retail stores, Boardroom battles in Marks and Spencer, Decision making process in departmental stores, Conservative culture in retailing, Supply chain management in Marks and Spencer

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