Human Resource Management Case Study

Case Title:

Infosys Technologies: Training for Retaining

Abstract:

The annual demand for the software and IT professionals in India had skyrocketed since the last two decades. While demand was tremendous, retaining the workforce was a significant challenge and the industry suffered from high attrition rates. Also the dynamic nature of the industry required its workforce to upgrade frequently in technology and skills. Infosys Technologies Limited, one of India’s biggest IT & software companies provided IT services, solutions and consultation globally and employed over 49,000 employees worldwide. Infosys has remained successful over the years in keeping the attrition rate lower as compared to the industry average and has been recognized world over for its efforts in training its employees.

This case discusses and describes in detail how Infosys trains its employees, specially the fresh recruits. The selection criteria of Infosys and various stages of its recruitment process have been identified. The 14 ½ week rigorous training module for freshers which Infosys conducts at Infosys U, one of the largest corporate training centers in the world has been described. The training module encompasses both technical and soft skills training and gears the fresher for a challenging career. Infosys imparts continuous training to its employees based on specific requirements as they progress in their career paths. It was rated as the ‘Best Employer in India’ in 2001 and 2002 by leading Indian business magazines and as the world’s best in employee training and development by The American Society for Training and Development for consecutive three years 2002, 2003 & 2004. These and various such recognitions have been the testimony of Infosys’s commitment towards its employees.

Pedagogical Objectives:

• To emphasize the importance of continuous training in an organisation at various hierarchical levels especially in the IT and software industry
• To discuss the spin-offs of massive investments in training employees, particularly the fresh recruits.

Keywords : Infosys, India, Narayana Murthy, software industry, recruitment, training, development, demand, software professionals, attrition rate, up-gradation, technology, skills, human resource, behavioral competencies, HRM Case Study, technical competencies, technical training, behavioral training, soft skills, e learning, quality process training, personal effectiveness, Infosys leadership institute, Infosys U, global business foundation school, campus connect, corporate training center, over-all development