Employee Engagement at Taj Hotels

Code : HRM0086

Year :
2016

Organization :
Taj Hotels Resorts and Palaces

Industry : Hotel / Hospitality

Region : India, Global

Teaching Note:Available

Structured Assignment :Not Available

Buy This Case Study
OR
       

Abstract: This case is about employee engagement and its importance in the hospitality sector. The case highlights the major challenges faced by the hospitality industry, focusing on the various practices followed by the Taj Group of Hotels to enhance employee engagement as a way to ensure excellent customer service and to maintain its brand image


Case Studies on Best Practices - Vol. I

Case Studies on Aviation Industry


Case Studies on Aviation Industry

For Case Books Click Here >>

For Case eBooks Click Here >>

Pedagogical Objectives:

  • The meaning and concept of employee engagement.
  • The strategic importance of employee engagement in a competitive environment.
  • The key challenges faced by the hospitality industry.
  • The practices and techniques followed by companies to successfully enhance employee engagement.


    Keywords : Employee Engagement, Taj Hotels, Customer Satisfaction, Hotel Industry, HR Practices, Empowerment, People related Challenges

    Contents :
    » INTRODUCTION
    » BACKGROUND NOTE
    » EMPLOYEE ENGAGEMENT AT TAJ
    » THE ROAD AHEAD
    » EXHIBITS


    Case Introduction >>


    Recently Bought Case Studies

      Recently Bought Case Studies



  • IBS CDC Case Studies

    Corporate Governance and Business Ethics Corporate Social Responsibility Economics Entrepreneurship
    Finance, Accounting and Control Human Resource Management (HRM)/Organizational Behaviour Innovation and New Product Development International Trade and Finance
    Leadership Marketing Operations and Project Management Retailing
    Strategy Social Networking China related case studies India related case studies
    Women Executives/CEO's case studies Manufacturing Services General Business
    Business Law, Corporate Governence & Ethics Conglomerates Free Case Studies Case studies in Other Languages


    ICMR India Case Studies

    Business Environment Business Ethics Business Reports Business Strategy
    Corporate Governance Economics Enterprise Risk Management Finance
    HRM Innovation Insurance IT and Systems
    Leadership and Entrepreneurship Marketing Miscellaneous Operations
    Project Management Short Case Studies Cases in other Languages Free Case Studies


    Contact us: IBS Case Development Centre (IBSCDC), IFHE Campus, Donthanapally, Sankarapally Road, Hyderabad-501 504, Andhra Pradesh, INDIA.
    Mob: +91- 9640901313, Phone: +91 - 08417 - 236672, Fax : + 91 - 08417 - 236674
    E-mail: casehelpdesk@ibsindia.org

    ©2003-2013 IBS Case Development Centre. All rights reserved. | Careers | Privacy Policy | Terms of Use | Disclosure | Site Map xml sitemap