Employee Engagement at Taj Hotels
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Code : HRM0086
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Region : India, Global |
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Abstract: This case is about employee engagement and its importance in the hospitality sector. The case highlights the major challenges faced by the hospitality industry, focusing on the various practices followed by the Taj Group of Hotels to enhance employee engagement as a way to ensure excellent customer service and to maintain its brand image |
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Pedagogical Objectives:
Keywords : Employee Engagement, Taj Hotels, Customer Satisfaction, Hotel Industry, HR Practices, Empowerment, People related Challenges
Contents :
» INTRODUCTION
» BACKGROUND NOTE
» EMPLOYEE ENGAGEMENT AT TAJ
» THE ROAD AHEAD
» EXHIBITS
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