Employee Engagement at Taj Hotels

Code : HRM0086

Year :

Organization :
Taj Hotels Resorts and Palaces

Industry : Hotel / Hospitality

Region : India, Global

Teaching Note:Available

Structured Assignment :Not Available

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Abstract: This case is about employee engagement and its importance in the hospitality sector. The case highlights the major challenges faced by the hospitality industry, focusing on the various practices followed by the Taj Group of Hotels to enhance employee engagement as a way to ensure excellent customer service and to maintain its brand image

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Pedagogical Objectives:

  • The meaning and concept of employee engagement.
  • The strategic importance of employee engagement in a competitive environment.
  • The key challenges faced by the hospitality industry.
  • The practices and techniques followed by companies to successfully enhance employee engagement.

    Keywords : Employee Engagement, Taj Hotels, Customer Satisfaction, Hotel Industry, HR Practices, Empowerment, People related Challenges

    Contents :

    Case Introduction >>

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