Business Case Studies, Corporate Governance & Business Ethics Case Study

Case Categories

Industries

Companies & Organizations

Regions

Home » Case Studies » Customer Relationship Management (CRM) Case Studies

Customer Relationship Management (CRM) Case Studies

In case you are not able to complete the transaction successfully, please send an email to info@ibscdc.org

Case Code	Case Title	Case Studies	Structured Assignment	Teaching Notes*	Re-Print Permission *
MCS0020	GM's Saturn Story: Integrated Strategy for Communication and Brand Building
CSB0023	Sunsilkgangofgirls.com : Crafting a Brand Positioning With Reference Groups
CRM0006IRC	Consumer Focus in Retailing: The Apple Inc. Way
CRM0005IRC	Delighting Customers: US Grocery Retailer Wegman's Way
CRM0004IRC	Seven star Burj Al Arab Hotel- Redefining Luxury services
CRM0002	Corporate Blogging in India: Customer Relationship Management Redefined?
SVM0004P	UPS in 2006: Customer Service & CRM Initiatives
CRM0003P	FedEx in 2006: Continuing CRM Innovations
POS0030	Best Buy's 'Customer Centricity' Model: The Segmented Stores
INA0027	Global Automobile Industry: From Mass Production to Mass Customization

Working Hours / List of Holidays

Please note that Indian Standard Time (IST) is 5.30 hours ahead of GMT. Our working hours are 9.00 a.m to 6.00 p.m IST. We work five days a week (Monday - Friday). Our offices are closed on saturday, sunday of every month, and on the following holidays:

Date (DD-MM-YY)	Holiday
01-Jan-2016	New Year Day
15-Jan-2016	Sankranti
26-Jan-2016	Republic Day
08-Apr-2016	Ugadi
15-Aug-2016	Independence Day
05-Sep-2016	Vinayaka Chaturthi
11-Oct-2016	Vijaya Dasami

In January and October the following Saturdays will be working days in lieu of the following two holidays:

09-Jan-2016	in lieu of 25-Jan-2016
01-Oct-2016	in lieu of 10-Oct-2016

Translator

Useful Links

Popular Searches

Google HRM Management Business Organisational Behaviour Corporate Growth In Nestles Strategic Development Marketing Tesco Competitive Strategy Corporate Social Responsibility

* Reprint

For reprint requests in a text book or a case book, please write to info@ibscdc.org. The reprint permission given will be for one time use and non-exclusive rights will be provided to publish the case. The copyright will remain with IBS Case Development Centre (IBSCDC).
Customer can also buy reprint permissions to use the selected case(s) in classroom for one year period from the time of purchase and a maximum of 200 copies.

* Teaching Note
Teaching Notes will be provided only to Faculty Members and Course/ Training Instructors. Please e-mail us your request, with complete information about your Designation, institution, website address, contacts details including telephone number. And personal web pages and official e-mail id for verification.
Please note that a complimentary copy of the teaching note will be provided to a Faculty Members and Course/Training Instructors who purchases minimum of 10 copies of a case study.

Recently Bought Cases

Best Selling Cases

Case Studies On

Strategy Execution
Price: $50
Hardcover edition
ISBN 978-81-314-2457-5
Going Global: The Challenges vol.I
Price: $25
Hardcover edition
ISBN 978-81-314-1938-0
View all Casebooks »

Course Case Mapping For

Course Case Mapping For Financial Management - I
Price: $Course Case Mapping For Financial Management - I
Hardcover edition
Course Case Mapping For Quantitative Methods
Price: $Course Case Mapping For Quantitative Methods
Hardcover edition
View All Course Casemaps»

Video Inerviews

An Interview with Sunil Cherian (Founder & CEO of BurgerMan)
Price: $Burgermans Business Model and Operational Challenges
An interview with Tata Nano customers
Price: $Consumer Experience
View all Video Interviews»

Executive Brief

Training and Development

Executive Brief with Anjali Mukherjee
Highly Recommended for Human Resource Management / Training and Development Course
You Can't Play by Rules, Always

Executive Brief with R.D. Prasad, Product Manager.
Highly Recommended for Organizational Behavior Course
View all Executive Briefs»

Executive Inerviews

Richard B Chase

Richard B Chase is considered the founder of the field of Service Operations Management
Speaks on Building Trust
Shantanu Dutta

Shantanu Dutta is currently the Vice Dean for Graduate Programs at Marshall School of Business USC.
Speaks on Building Trust
View All Executive Interviews»

Advetisement

IBS Case Developement Centre

Contact us: IBS Case Development Centre (IBSCDC), IFHE Campus, Donthanapally, Sankarapally Road, Hyderabad-501 504, Andhra Pradesh, INDIA.
Mob: +91- 9640901313, Phone: +91 - 08417 - 236672, Fax : + 91 - 08417 - 236674
E-mail: info@ibscdc.org