Business Case Studies, HRM / OB Case Study, Merge Healthcare, Right Sizing

Code : HRM0092

Year : 2021

Organization : Future Group

Industry : Retailing

Region : India, Asia

Teaching Note:Available

Structured Assignment :Not Available

Abstract: The case describes the Training & Development process at Big Bazaar aimed at improving the level of performance of its employees at various levels by overcoming the emerging challenges as a new entrant in the market. It captures the various methods of training and development along with the framework used by Big Bazaar. Big Bazaar realized that customers were not happy with the response they received from employees at the stores. To provide training to the employees, a systematic process was carried out by the Human Resource Department. Identification of training needs was important from both the organizational as well as the individual's point of view. Big Bazaar laid out a detailed process for the training and development of its employees. The programs like Zonal office training and in-store training helped the employees to evolve and had a positive impact on the company's productivity and profitability as a whole through methods like coaching, mentoring and on-the job training.

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