FedEx: Revolutionising Global Express Delivery



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Code : COM0046

Year : 2004

Industry : Transportation

Region : US

Teaching Note:Not Available

Structured Assignment :Not Available

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Abstract: Frederick W. Smith invented the express delivery industry by starting the Federal Express Corp. (FedEx) in 1971.

Since then, FedEx has transformed the business of global logistics by integrating information technology with logistics and by reducing the cost and time involved in the transportation of raw materials and finished goods.

Pedagogical Objectives:

  • To discuss the innovative techniques and practices of FedEx, which has transformed the global express delivery industry.

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    Keywords : Federal Express Corporation; Express delivery industry; Overnight delivery services; Logistics management; Just-in-time; Build-to-order; Frederick W. Smith; Innovation Management Case Study; Customers, operations and services master on-line system (COSMOS); Barcode; Hub-and-spoke system; Global Operations Control Centre (GOC); Malcolm Baldrige National Quality Award in Services; Integrated logistics management; FedEx; FedEx super tracker

    Contents :
    » Managing Logistics Logically


    Case Introduction >>


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