Frequently Asked Questions
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What if I have ordered a wrong case material or quantity by mistake?
Please quote your order number and send a request for the case study of your choice or for “money reimbursement”. Reimbursement will be done in 12-14 business days. -
Is there any special discount for bulk orders?
Yes, one can avail discounts for bulk orders. For further details please go through pricing information, to know more mail to casehelpdesk@ibsindia.org -
After my order is completed, when will I get my material?
Once your transaction is successful you will receive a link to download the ordered case material along with the confirmation mail which will be active for 48 hours from the time of confirmation. -
What are payment modes and delivery modes?
Payment can be made through “Credit Cards”, “Net Banking” and through cheque. Delivery of the case material is done through “Electronic Transfer” that is through e-Mail only. -
What if there is power cut or communication failure during the transaction?
a) If the transaction is failed and the status is unknown then contact casehelpdesk@ibsindia.org
b) If the transaction is successful and confirmation mail has not reached to your inbox please contact serv@ibscdc.org, casehelpdesk@ibsindia.org for the ordered case material. Do you have case catalogue?
Feel free to contact casehelpdesk@ibsindia.org to get the copy of case catalogue of each category.
Opinions, suggestions and feedback are welcome as it will help us to improve the quality of service.
For any other queries, complaints please contact “serv@ibscdc.org”,” casehelpdesk@ibsindia.org”If we want to have case workshops?
Send your requirements to casehelpdesk@ibsindia.org along with your complete information.
