Business Case Studies, HRM / OB Case Study, Merge Healthcare, Right Sizing

Code : HRM0095

Year : 2025

Organization : -

Industry : -

Region : Asia

Teaching Note:Available

Structured Assignment :Not Available

Abstract: Through the experience of Abha, an MBA intern assigned to carry out a competency mapping exercise for an entire plant, the case describes the digital transformation of competency mapping at Tragon Limited's Sarni unit. The Sarni plant, which accounted for 14% of the company’s production, was still firmly rooted in manual procedures, outdated systems, and an aging workforce. This resulted in inefficiencies, low employee engagement, and high attrition among younger workers.

Abha found that the existing skill assessment procedure, which depended on disjointed Excel sheets, lacked standardization and had serious flaws. She used Microsoft PowerApps and Power BI to create a two-phase, digital solution. This change made it possible for department managers to rate skills using an easy-to-use app. Also, the L&D team could view data in real time through dashboards. Accuracy, manager involvement (up 67% in two weeks), and alignment with strategic HR objectives like succession planning, training efficacy, and digital agility were all improved by the system.

The project also established the foundation for scalable, tech-enabled HR procedures throughout the company and showed a strong return on investment of more than ?600,000 per year. Students are prompted by the case to consider HR's changing function as a strategic enabler in conventional industries that are being disrupted by digital technology.

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